Returns and exchanges

Returns & Exchanges

Lazartigue wants to ensure your complete satisfaction so we will happily accept returns of unopened and unused products in its original packaging only in accordance with the following Return Policy:

All returns and exchanges must be pre-authorized by Customer Service. Contact us at hello@lazartigue.com.

You must have purchased the item from us at www.us.lazartigue.com  within 30 days of the date upon which you contact us to request a return authorization.

• Defective, damaged or incorrect items:

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge you any restocking or other fee in connection with the return. You will receive a replacement / exchange product.

Damaged or defective items returned without their original packaging will not receive any exchange or refund.

To obtain a refund or exchange, the item must be returned to us, packed in a solid carboard box (no envelope, no sleeve, ideally the original shipping box), unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

We cannot accept returns or exchanges of any item that has been opened or used even if it is defective, damaged or incorrect.

• Other returns:

For all returns other than damaged, defective or incorrectly shipped items (see above), you will be responsible for the shipping charges to return the item.

To obtain your exchange or refund, the item must be returned to us, unopened and in its original packaging, undamaged and in saleable condition, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Once we have received your returned product we will process your exchange or refund in the order in which it is received by us.  We normally effect exchanges or issue refunds within 7 to 10 business days after our receipt of your returned item.  It may take additional time for your refund to be posted to your credit card account. We will notify you by email once your return is processed.

PLEASE NOTE - We cannot accept returns or exchanges of any item that has been opened or used.