Privacy policy

PRIVACY POLICY

UPDATED: November 18 2022

CALIFORNIA CONSUMERS: If you are a California resident and wish to exercise your rights under the California Consumer Protection Act, click.

Our privacy policy as detailed below describes the types of information we collect from you directly, from your interactions with us (on our sites, mobile apps, digital tools (collectively, “Sites”) and advertising), how we use it, how we protect it, and your rights as our consumer. This policy is for consumers and visitors of our Sites in the United States only. Visitors from other countries should visit the LAZARTIGUE sites for your part of the world. If you have any questions or concerns, please contact us.

This privacy policy does not cover information that you submit on third party websites, apps, social platforms (“Platforms”) even if we communicate with you on those sites. For example, if you post something on Facebook or Instagram, that information is governed by the privacy policies on those Platforms.

How We Collect Information (USA)

LAZARTIGUE collects information that you provide to us, information from your engagement with our Sites, advertising and media, and information from third parties who have gained your consent to share it. We may combine information that we collect via one method (e.g., from a website, digital advertising engagement) with another method (e.g., an offline event). We do this to get a more complete view of preferences for our products and services.

Here are some examples of the categories of information we collect and how we may use it:

SOURCES OF DATA

Personal Information You Provide

When you create an account on a LAZARTIGUE USA Site, make purchases with us (online or in-store), join a loyalty program, enter a contest, share photograph, video or product reviews, call our consumer care center, sign up to receive offers or email, we collect the information that you provide to us. This information includes personal information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number). If you use a chat feature on our Sites, we collect the information you share during the interaction. We also collect information about your beauty preference, your use of our Sites, demographic, and interests so that we can customize your experiences.

These Platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture) and all information is shared subject to their privacy policies. You can control the information that we receive by changing your privacy settings offered by the relevant social media Platform.

Information We Automatically Collect

We collect some data automatically when you use our Sites. We may obtain information by automated means such as through cookies, pixels, web server logs, web beacons, and other technologies described below.

Cookies and other technologies: our Sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies are used and help us to (1) remember your information so you do not have to re-enter it, (2) track and understand how you use and interact with our Sites, (3) tailor the Sites and our advertising around your preferences, (4) manage and measure the usability of the Sites, (5) understand the effectiveness of our content, (6) otherwise enhance the Sites, and (7) protect the security and integrity of our Sites. You can learn more about how google analytics processes information here: google analytics terms of use and google privacy policy.

Device identifiers: we and our third party service providers automatically may collect an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Sites or on third party websites that publish our advertising. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. For mobile devices, a Device Identifier is a unique string of numbers and letters stored on your mobile device that identifies it. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, deliver advertising and gather broad demographic information.

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically reject any cookies. However, please be aware that some features and services on our sites may not work properly because we may not be able to recognize and associate you with your account. in addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. to learn more about cookies, please visit http://www.allaboutcookies.org.

Information from third parties: we receive information from third party partners, such as publishers that run our advertising, and retailers who feature our products. This information includes marketing and demographic data, analytics information, and offline records. We may also receive information from other companies that collect or aggregate information from publicly available databases or if you consented to allow them to use and share your information. This might be de-identified information about purchasing patterns, location of shoppers and sites that are of interest to our consumers. We also collect information about users who share common interests or attributes (e.g. color treated hair) to create user “segments,” which help us to better understand and market to our customers. We may use your data as part of health-related segments about non-sensitive conditions such as dry hair.

Social Platforms: you also can engage with our brands, use chat features, applications, log into our sites via social media platforms, such as facebook (including instagram) or google. When you engage with our content on or through social media or other third party platforms, plug-ins, integrations or applications, these platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture, likes, interests, demographic information). Such information is shared with us subject to platform privacy policy. You can control the information that we receive by changing your privacy settings offered by the relevant social media Platform.

Why We Collect Information?

• provide tailored content, services, advertisments and offers
• respond to questions and providing news, emails/communication from us
• administer and manage your account or loyalty program membership
• verify your identity and prevent fraud
• fulfill product purchases
• contact you, send notice of changes to a LAZARTIGUE USA policy
• improve effectiveness of our Sites, stores, customer service, and product offerings
• conduct research and analytics
• allow log in, sharing and use of our content with a social media account
• post your content and consumer reviews on the Sites, our social media pages and related third party sites that retail or feature our brands and products
• enforce our terms of use and complying with applicable laws

How We Share Information

we will not sell your personal information to third parties.

Third parties providing services on our behalf: we share information with third party service providers that host or assist with technical operation of our Sites, provide analytics, process orders, transactions and payments, provide customer service, loyalty program administration, redemption; or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. We may also share information with third parties to help us identify your online preferences, including the ads with which you interact. This data may be matched with information that we process about you to provide a better experience using our websites and products. These third parties are not permitted to use personal information for their own independent marketing or business purposes. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.

Your agreement to have your personal information shared: in connection with advertising or our sites, you may be asked to opt–in to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Instagram. If you agree to have your personal information shared with a third party, it will be subject to the privacy policy and business practices of that third party.

Business transfers: we share information with other entities and affiliates of CTRC JF LAZARTIGUE, our parent company. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, personal information, usage information, and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Legal Disclosure: LAZARTIGUE USA may transfer and disclose information, including your personal information, usage information and device identifier, (including ip address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our terms of use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our sites or the public.

YOUR PRIVACY RIGHTS, YOUR CHOICES

You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the sites; (ii) sending us an e–mail by clicking here; or (iii) following the unsubscribe instructions in the communication that you receive.

In accordance with our routine record keeping, we may delete certain records that contain personal information you have submitted through the sites. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

We will retain your personal information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your personal information to provide you services, contact us here. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

INTEREST-BASED ADVERTISING AND ADCHOICES

We use third party companies to serve advertisements, measure the performance and engagement with our ads, provide analytic, preference, and interest information. In some instances, these ad network providers, social platforms, sponsors, and/or analytics service providers may use their own tracking technology to capture information about your device, use and engagement online.

We may recognize your information across different devices that you use or log in from (i.e. computers or mobile devices). We may recognize that one cookie id (i.e. from a computer) may be connected to another device (i.e. smart phone) by the device id or log in. This may result in you searching for one of our products on one device but seeing an ad later for that product on another device. By knowing what devices are being used by a person or household helps us limit the number of times you may see the same ad across different devices.

You can opt out of receiving targeted advertising . Options are device-specific, so if you use multiple devices, you should opt out on each one. . Even if you opt-out of targeted advertising, you may still see our advertisements while you are browsing, but they may not be targeted to you based on your interests.

Some social networks (i.e. Facebook), allow you to exercise ad choices, limit data collection and clear your history on that platform as well. For your convenience we have provided the links to some of the social networks:

FACEBOOK - https://www.facebook.com/ads/preferences/?entry_product=education_page
INSTAGRAM - https://help.instagram.com/196883487377501
TWITTER - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
GOOGLE - https://adssettings.google.com/authenticated

TEXT/SMS MESSAGE CONSENT AND OPT-OUT

We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient's mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your rights and how you can submit your request to us. We do not sell personal information.

ACCESS TO INFORMATION            
You have the right to request that we disclose information about our collection and use of your personal information over the past 12 months, including:

• Categories of personal information we collected
• Categories of sources for the personal information we collected
• Our business purpose for collecting personal information
• The categories of third parties with whom we share that personal information
• The specific personal information we collected about you

DELETION of information
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny a deletion request where retaining the information is necessary for us or our service providers. for example, data may need to be kept to:

1. Complete a sales transaction for which we collected the personal information (such as the sale of our beauty products to you)
2. Track consumer complaints or product issues
3. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
4. Comply with a legal obligation
5. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us

SUBMITTING A REQUEST
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

THE VERIFIABLE CONSUMER REQUEST MUST:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of a California resident who wishes to make a request.

We may not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. making a verifiable consumer request does not require you to create an account with us. We will ask you for the email information that you used to interact with us or sign up for a loyalty, email or to make purchases to help verify your identity or authority to make the request and confirm that your information is in our system. Information provided to submit a request will only be used for request purposes.

TIMING
We will endeavor to respond to a verified consumer request within 45 days. If we require more time, we will inform you of the reason and extension in writing.

We do not charge a fee to process or respond to a verified consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will provide explanation and a cost estimate prior to completing the request.

You may only make a request for access or data portability twice within a 12-month period.

NON-DISCRIMINATION
we will not discriminate against you for exercising any of your CCPA rights.

TO SUBMIT YOUR REQUEST, .

Under California law, website and online service operators are required to disclose how they respond to web browser “do not track” signals. LAZARTIGUE USA does not currently take actions to respond to do not track signals as a uniform standard for such response has not yet been established.

California law requires website and online service operators to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our sites such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. We do not knowingly permit such third parties to collect any personal information from our sites for their own unrelated marketing or business purposes or unless you directly provide it to us and we provide it to them with your consent.

If you are a minor under 18 and have a profile on a LAZARTIGUE USA Site, you may ask us to remove reviews or other content that you posted on the site by writing to us here and providing as much detail as possible (i.e. date and caption) as to the post(s) you want removed. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.

CHILDREN: LAZARTIGUE USA’s Sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. if we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the parent/guardian's consent. if we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about a child under age 13, please contact us through this help page.

PARENTAL CONSENT: Minors between 13 years of age and the age of majority in their state must ask their parent or guardian for permission to use any LAZATIGUE USA properties. For LAZARTIGUE USA Sites offering e-commerce, you may only make purchases if you are 18 years of age or older, or the age of majority in your jurisdiction of residence.

PARENTAL PARTICIPATION: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the internet and we encourage parents to teach their children about safe internet use practices.

SECURITY OF YOUR INFORMATION

LAZARTIGUE USA maintains reasonable safeguards to protect personal information against loss, unauthorized use, disclosure or destruction and when transferring information for processing and requires third parties providing services on our behalf to do the same. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.

OTHER SITES

The Sites may contain links to third party sites that are not owned or operated by LAZARTIGUE USA. This includes links from advertisers, sponsors and/or partners that may use our logo(s) as part of a co–branding or co–marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies or other tracking technologies to your device, they may independently collect data or solicit personal information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums and message boards. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this privacy and cookie notice.

CONSENT TO PROCESSING OF INFORMATION IN THE UNITED STATES AND OTHER JURISDICTIONS

The Sites are governed by and operated in, and in accordance with the laws of the United States of America and are intended for the enjoyment of residents of the United States of America. Country or region-specific web sites are available for LAZARTIGUE products around the world. LAZARTIGUE makes no representation that the sites are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States of America, please be aware that information we collect may be transferred to and processed in the United States of America. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States of America, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States of America and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.

CHANGES AND POLICY UPDATES

Please note, we may change information on the Sites and/or this privacy policy at any time and any changes will be effective immediately upon the publication of revisions.

CONTACT US

If you have any questions about privacy, please contact us at hello@lazartigue.com

UPDATED: November 18 2022